Question 1

How quickly can you fix my slow movement?

Accepted Answer

In most cases, we can diagnose and fix slow garage door movement the same day you call. Slow movement is often caused by worn rollers, lack of lubrication, or spring tension issues—all of which our technicians carry parts for in their service vehicles. For standard repairs, expect service within 2-4 hours of your call. Emergency situations receive priority response within 45 minutes to an hour.

Question 2

What causes slow movement in garage doors?

Accepted Answer

Slow garage door movement can be caused by several factors: 1) Worn or damaged rollers that create friction, 2) Lack of proper lubrication on tracks, springs, and hinges, 3) Misaligned or bent tracks, 4) Weak or aging torsion springs that can't support the door weight properly, 5) Opener motor issues or worn gears, 6) Cold weather causing lubricants to thicken. Our technicians perform a complete diagnostic to identify the exact cause and recommend the most cost-effective solution.

Question 3

Do you offer financing for new residential door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations. We understand that a new garage door is a significant investment, which is why we partner with several financing providers to offer plans that fit your budget. Options include 0% interest for qualified buyers, low monthly payment plans, and no-money-down financing. During your free estimate, we'll discuss all available financing options and help you find the best solution for your needs.

Question 4

What areas do you serve?

Accepted Answer

We proudly serve North Branford and surrounding communities including New Haven, East Haven, Branford, Guilford, Madison, Durham, Middletown, Wallingford, Meriden, and North Haven. If you're not sure if we service your area, give us a call and we'll let you know!

Question 5

Do you provide emergency services?

Accepted Answer

Absolutely! We offer 24/7 emergency garage door services. Whether your door is stuck open, won't close, or has a broken spring at midnight, we're here to help. Our emergency technicians are on-call around the clock and typically arrive within 45 minutes to an hour.

Question 6

What is your warranty policy?

Accepted Answer

All our work comes with a comprehensive 1-year warranty covering both parts and labor. If anything we install or repair fails within that year, we'll fix it at no additional cost. Many of the products we install also come with manufacturer warranties that extend beyond our service warranty.

Frequently Asked Questions